When you report a problem
Please include:
- your iPhone model and iOS version (iPhone Settings → General → About);
- what happened, and what you expected;
- the date and time it happened; and
- a screenshot or screen recording, if you can.
Common questions
My alarm didn't ring
In FirstAmen, open Settings → Permissions and check that Alarm is allowed. Then open the alarm from Home and check that it is enabled for that day of the week. If both look right, email us with the date and time it should have rung.
Reading aloud isn't being recognized
Reading aloud needs Microphone and Speech Recognition, both shown in Settings → Permissions. Read in your normal voice with the phone nearby. If you can't speak right now, tap Can't speak right now? on the prayer screen to swipe, tap, or listen instead.
Manage or cancel a subscription
In FirstAmen, open Settings → Manage Subscription, or open iPhone Settings → your name → Subscriptions. You keep access until the end of the period you've paid for.
Restore a purchase
Open Settings → Restore Purchases while signed in with the Apple Account you used to buy.
Request a refund
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.
Delete my data
Your prayers, alarms, and history are stored on your device. Remove them with Settings → Reset App Data, or by deleting the app. To ask about analytics data or to request deletion of anything else, email support@firstamen.com. See the Privacy Policy for details.